Otel.com Website Review & Ratings + Otel.com Coupons
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Otel.com Website Review & Ratings + Otel.com Coupons

Otel.com: Products & Services

Otel.com is an online hotel reservation service which offers hotel rooms worldwide at massively discounted prices. They offer an extensive range of hotels to suit all tastes and budgets. They also offer a range of theme hotels from Spa, Golf, Luxury, Boutique or Budget Hotels. The company are dedicated to customer service and offer hotel rooms and products at up to 70% off normal prices. They offer a number of unique services and products to clients including:

  • FivePlus loyalty programme - each FivePlus credit = $1 for every night you book with them
  • Low Rate Guarantee - cheapest rates guaranteed
  • No Booking Fee
  • No Cancellation Fee
  • No Amendment Fee
  • Best Rate Guarantee: If you find exactly the same deal online for less they will match the lower price and give you a 3% discount code to use against your next booking with them
  • 150,000 cheap hotel rates in 15,000 cities worldwide. See here for details on what offers are available to customers
  • Mobile online booking service - clients can now make a booking from their mobile
  • Social communication - instant support and travel advice at social network such as facebook.

They have many good deals and rewards for returning clients and offer a few ways customers can get discounts. Offers can be sent direct to your email box if you sign up for their newsletter.

Otel.com: Company Background

Otel.com was formed in February 2004 and is part of the MetGlobal group of companies, which offer travel agency services to customers worldwide. Over the years it has rapidly grown to become one of the top providers of discounted hotel booking on the internet and aim to become a one stop shop offering the best in travel related services to the public.

They have three offices one is located in Istanbul, one in Manila and the Head Office is located at West 38th Street in New York. The website is easy to navigate around, and has a straightforward online booking service, with immediate confirmation of your booking. The Company offer 24 hour Customer Service facilities, which include a toll free order and help line and live chat from their website. You can also join their twitter page for the latest updates.

To see how the company have grown in the last eight years click here

Otel.com: Customer Feedback & Reviews

Overall the response to Otel.com has been very positive with many people stating they were pleased with the deal, the accommodation and the customer service they received. Many are happy with the FivePlus loyalty programme which awards them credits (each credit = $1) to be used against their next booking.

Here are some of the comments people have made regarding services and products received with Otel.com:

Thank you very much for the quick and positive response. Once again otel.com has proven to be the best value along with the best possible customer support to be found on the Internet. Thanks again for your help.

Colin Donohue

I'm glad to have found otel.com website because I have got the best price in market for the hotel and dates I wanted

Manuel Gasco

I would like to also say that all three contacts have been very professional and courteous. As I work in the travel industry, I know how difficult that can be at times, as well as the fact we hear more about complaints than we do about compliments. Please express this to your staff. I look forward to doing more business with you. God bless!!!

Sandra Thompson

Otel.com: Business Credibility & Trustworthiness

This company has good credibility with an excellent BBB rating. At this moment the company doesn't name many of its partners but it is in partnership with Trip Advisor, where there are many excellent reviews of customers who are very happy with the services Otel.com offers (see above reviews). The Company are expanding their services in the next couple of years so it appears to be a work in progress and growing all the time.

  • BBB rating of A+. Check out their BBB page here
  • In partnership with Trip Advisor
  • They are members of ASTA
Otel.com: Website Popularity & Google Ranking

This company's website appears to be very popular boasting a healthy ranking in the following:

Alexa Rank:        22,639

Quantcast:         37,900

Compete:           4th

Google:               4/10

Although it is not the highest ranking or visited (hotels.com being the No 1 in Compete), it is increasing steadily and is fast becoming a favorite with many people signing up for membership. Another popular feature is the "Create Your Deal", which if you click you automatically get 20% off the price.

Otel.com: Social Media Presence

Otel.com operate a blog on their website, which is fairly updated but could possibly be updated on a more regular basis. It is informative and interesting and helpful to clients. Their blog can be accessed here.

They have a popular page on Facebook which shows 70,000 likes. They also offer a 10% discount code to anyone who "likes" their page. This 10% discount is available on every booking made. They also have special weekly Facebook offers which can save you up to 40% on bookings. You can like their page here

They also have a Twitter page with 246 followers. 

Otel.com: Website Security & Safety

This Company take their clients safety and security very seriously and offer the TRUSTe certified and the Trust Guard Security is a verified SSL Security Certified site. Payments can be made by Visa and Mastercard only and is accredited by Verisign. This Company achieve and comply with PCIDSS standards as set out by Visa and Mastercard.

The diagnostic test made on google on Wednesday 25/07/2012 confirms that Otel.com is not currently listed as suspicious. For diagnostic test results click here.

Otel.com: Pricing & Packages

Otel.com offer very competitive pricing with packages offering up to 70% discounts on deals. They also offer a 10% discount if you like their facebook page (this is on every booking thereafter), and a 20% discount when you click on "Create Your Deal". You can also gain further savings through selecting their Mystery Hotels. They also offer weekly Facebook deals with up to 40% discount on prices.

Their prices are generally cheaper than their main competitors e.g.

Meadowlands Red Roof Inn, New York, 2 nights for 2 adults and 1 child aged 14. Prices were as follows:

Otel.com               £120

Hotels.com            £174

Hotwire.com          £197

So, it would appear there are quite significant savings to be made with Otel.com and that they are cheaper than these competitors. This price was without adding any further discounts.

Otel.com: Shipping Rates & Policies

There are no shipping rates or policies as this a hotel booking facility and vouchers etc are downloaded directly and dealt with online. This is mainly an online booking service and bookings are made directly and confirmed by email. A voucher is downloaded and handed in to the hotel reception on arrival.

Otel.com: Payment Methods Accepted

At this moment it appears that Otel.com only accept Visa and Mastercard. There does not appear to be any facilities for paying by other methods i.e. Debit Card, EbillMe, Echeck, Paypal etc. This may happen at a later date but payments must be made online or over the phone by Visa or Mastercard. This does not give many options to the customer and will possibly put some people off. Having other methods of payment would make this site much more user friendly and may appeal to a wider range of customers.

Otel.com: Returns, Refunds & Exchange Policy

This Company offers a free cancellation, free amendment policy and have Customer Services staff working 24/7 to help you with your booking either online or by phone to their call centre (toll free). Any cancellations or amendments must be made at the Otel.com site. Go to site and click on "My Account" to make the necessary changes.

They work to resolve issues as quickly as possible and offer a Best Rate Guarantee, which states: "If you find exactly the same deal online for less they will match the lower price and give you a 3% discount code to use against your next booking with Otel.com".

See their Customer Alliance Policy here.

Otel.com: Product images & screenshots
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